Prateek Patnaik (Prateek3394)
Ernst & Young LLP

Ernst & Young LLP
Prateek3394 Member since 2015 8 posts
Ernst & Young LLP
Posted: August 7, 2015
Last activity: August 21, 2015
Posted: 7 Aug 2015 1:43 EDT
Last activity: 21 Aug 2015 10:56 EDT

What is the Equivalent When Rule for CAInCALL in CPM 7.1.3 on top of PRPCV7.1.7

Actually CAInCall When Rule do exist in PRPCV7 but the problem is that When Rule does not work in PRPCV7.1.7 as it does in PRPCV6 properly because the Properties and Pages that are conditioned in that When Rule are not available in PRPC 7.1.7.

So how do we distinguish new Interaction vs Interaction that is opened from Worklist.

Is there any When Rule or a mechanism in PRPC 7 equivalent to CAInCall??

System Administration Upgrades Case Management
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