Question

2
Replies
137
Views
DuarteM7 Member since 2015 24 posts
Knowledge Expert
Posted: 2 years ago
Last activity: 1 year 11 months ago
Closed

What happens after "Suggest article"?

Hello,

In Pega Knowledge there's a button that states "Suggest Article". This button is available to both the CSR and the Manager but it has 2 different behaviors. While for the CSR it opens a text box where he can freely write his suggestion, for the Manager it opens a structure similar to the one seen during the creation of a new content in the Knowledge Management application.

The question is - after the user clicks on "Submit" what happens to this content? Is it visible in any approval flow? Does it go to some workbasket?

Please refer to the attached screenshots for further details.

Regards,

Duarte

Pega Knowledge
Moderation Team has archived post
Share this page LinkedIn