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DuarteM7 Member since 2015 24 posts
Knowledge Expert
Posted: 2 years ago
Last activity: 2 years 1 month ago
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What happens if the customer closes the chat enabled page in the middle of a chat session

Hi,

If a customer closes the chat enabled page during a chat session and re-opens it again after say 5 minutes to check if we have already provided an answer, will he be able to recover the conversation and our answer? Does the agent has any indication that the customer has closed the chat enabled page?

Thanks,

Duarte

Pega Customer Service
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