Decision tree “GetNextWorkCriteria” just checks the user has access to work on the case. But the eligible cases are fetched from PEGA GetNextWork Listview/Report Definition. You can customize the rule in your ruleset and you can add the pxCreateDateTime sorting logic. So the eligible cases will be sorted and the first created case will become available. Then it will be validated against the "GetNextWorkCriteria" decision tree.
Posted: 2 years ago
Posted: 13 Jun 2019 5:33 EDT
Bharath Kakaraparthi (BharathKakaraparthi)
Senior Software Architect, UI Services