Question
2
Replies
113
Views
Accenture
Posted: March 31, 2020
Last activity: April 19, 2020
What is the importance of access group for standard and advanced agent?
What is the importance of access group for standard and advanced agent?
Thanks,
The access group to be used for agents whose queue mode is Legacy, or agents whose queue mode is Advanced but they do not use the agent queue functionality.
If you do not specify an access group for legacy and advanced agents that do not use the agent queue function, the Pega Platform uses the access group specified in the
Batch
requestor type (that is, the Data-Admin-Requestor instance namedBatch
).For agents with the Standard queue mode, you do not need to specify an access group. For standard agents, each queue item is processed in the authorization context of the user whose actions or processing (work item, assignment, and so on) generated the queue item. If you do specify an access group, the specified access group overrides the default access group in the appropriate ruleset.