What is the report "Effort in days by Customer" in Pega 7 for?
I can't figure out what this OOTB report that is part of the report dashboard is for. It seems to be comparing actual vs estimated effort but none of these values are populated. I also don't see how it would even get the estimated effort.
My business users saw it in a demo and got interested as they though it could be used for capacity planning of their work load. Now i need to provide them with a description of what it does. From what i can tell it does nothing.
check the report definition: pyEffortCompletedByClass. you will see the logic. It is reported again work table, so you need to create some work objects and bring them to resolved to see the data. Try the PegaSample to start with. As far as I can see, it is only use pyEffortActual - no estimate is reported here.