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Chunzhi_Hong Member since 2013 138 posts
PEGA
Posted: October 18, 2016
Last activity: November 29, 2016
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What role does "Applies to class" of a Customer Service Data Source play

According to the page 48 of pega-customer-service-721-implementation-guide, it seems that "Org-App-Work" class, which is a class group, must be specified as "Applies to class" of a new data source. However, there are OOTB data sources which applies to the classes other than work class group. For exampl  "Rule-Obj-Html", "PegaCA-Work-Interaction-Outbound-Call".

Can anyone explain what role does "Applies to class" of a Customer Service Data Source play ?

 

OOTB Datasources

 

Chunzhi

***Updated by moderator: Maryrita to add Group Tag***

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