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HARIKUMAR_ALAMPURU Member since 2011 39 posts
TATA CONSULTANCY SERVICES
Posted: 5 years ago
Last activity: 5 years 1 month ago
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What is the Significance of "Engine Threads" in the PegaCALL CTI Link ?

Hi PegaCALL SME's,

1) What is the Significance of "Engine Threads" section which is present under the Advanced TAB while configuring the PegaCALL CTI Links ?

2) What does Minimum Threads mean and what is the minimum value that can be set ?

3) What does Maximum Threads mean and what is the maximum value that can be set?

4) What does Users per Thread mean ? Does it directly correlated to the number of CSR's those will be connected to that Particular CTI Link Engine ?

5) In which all scenarios does the CTI Link Engine Threads get created ?

adv threads.png

Thanks

Hari

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