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Satya Venkata Hari Kumar Alampuru (HARIKUMAR_ALAMPURU)
TATA CONSULTANCY SERVICES
SYSTEM ENGINEER
TATA CONSULTANCY SERVICES
IN
HARIKUMAR_ALAMPURU Member since 2011 39 posts
TATA CONSULTANCY SERVICES
Posted: July 27, 2015
Last activity: July 27, 2015
Posted: 27 Jul 2015 7:49 EDT
Last activity: 27 Jul 2015 20:01 EDT
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What is the Significance of "Engine Threads" in the PegaCALL CTI Link ?

Hi PegaCALL SME's,

1) What is the Significance of "Engine Threads" section which is present under the Advanced TAB while configuring the PegaCALL CTI Links ?

2) What does Minimum Threads mean and what is the minimum value that can be set ?

3) What does Maximum Threads mean and what is the maximum value that can be set?

4) What does Users per Thread mean ? Does it directly correlated to the number of CSR's those will be connected to that Particular CTI Link Engine ?

5) In which all scenarios does the CTI Link Engine Threads get created ?

adv threads.png

Thanks

Hari

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