Posted: 27 Mar 2017 7:42 EDT Last activity: 28 Mar 2017 3:09 EDT
What is the significance of 're-assert' option in action drop down in smart dispute 7.2.
I am working in Smart dispute for issuers 7.2 (Financial services)application.I would like to know the significance of "Re-Assert" option in action drop down in Process potential duplicates assignment.This option has been added in 7.2(not in 6.3)
Could you please explain about business logic behind this.We are having the demo to the customer in two days.Early response is much appreciated.
Reassert processing added to the duplicate process. Users can now indicate a new dispute is a reassertion of a previously resolved dispute, and have the new case link the original case’s ID, with a specific SLA.