Question

11
Replies
2496
Views
Harivishnu Srikantham (srikh)
PEGA
Technical Lead
Pegasystems Inc.
IN
srikh Member since 2013 4 posts
PEGA
Posted: July 14, 2017
Last activity: October 16, 2018
Posted: 14 Jul 2017 3:28 EDT
Last activity: 16 Oct 2018 12:03 EDT
Closed

When assignment is being worked upon by user and SLA deadline is met what should be the ideal behavior?

When an assignment is being performed and SLA deadline is met, since the lock can not be acquired SLA escalation action is not fired. Even if we make the locking strategy optimistic, experience is not seemless.

What should be the ideal behavior?

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.