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Harivishnu Srikantham (srikh)
PEGA
Technical Lead
Pegasystems Inc.
IN
srikh Member since 2013 4 posts
PEGA
Posted: July 14, 2017
Last activity: October 16, 2018
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When assignment is being worked upon by user and SLA deadline is met what should be the ideal behavior?

When an assignment is being performed and SLA deadline is met, since the lock can not be acquired SLA escalation action is not fired. Even if we make the locking strategy optimistic, experience is not seemless.

What should be the ideal behavior?

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