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Nishant Patnaik (NishantPatnaik)
PEGA
Principal Solutions Engineer
Pegasystems PTY Limited
AU
NishantPatnaik Member since 2012 19 posts
PEGA
Posted: March 2, 2017
Last activity: April 14, 2017
Posted: 2 Mar 2017 17:17 EST
Last activity: 14 Apr 2017 9:54 EDT
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When one of the users are trying to open an email attachment - they are getting error as Open Authoring control failed to load

When one of the users are trying to open an email attachment - they are getting error as Open Authoring control failed to load.

We are on Pega 7.1.8.

And this happens for just one user. First it asks the user to enter the credentials and once the user enters the credentials it then throws the error.

So if this has to be fixed, is this going to be a hotfix from Pega or a local change in the user's desktop.

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Data Integration System Administration Security Support Case Created
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