Posted: 31 May 2020 8:16 EDT Last activity: 15 Jun 2020 9:36 EDT
Where do various SLAs display messages
Cases can have SLA's at various levels and presumably in this pecking order: Case, Stage, Process, Step. Questions:
1. From an App Studio perspective, I see SLA status displayed on step with an SLA. If there is a case SLA, then the case SLA status is displayed above the Step SLA. I do not see where the Stage or porcess SLA is displayed.
2. Is Displaying Stage and Process Level SLA customer configuration for App Studio?
Attached is an app with the various scenarios.
***Edited by Moderator: Pallavi to update platform capability tags***