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David DeCrescente (DaveD@Optum)
Optum Technology
Optum Technology
DaveD@Optum Member since 2014 12 posts
Optum Technology
Posted: May 31, 2020
Last activity: June 15, 2020

Where do various SLAs display messages

Cases can have SLA's at various levels and presumably in this pecking order: Case, Stage, Process, Step. Questions:

1. From an App Studio perspective, I see SLA status displayed on step with an SLA. If there is a case SLA, then the case SLA status is displayed above the Step SLA.  I do not see where the Stage or porcess SLA is displayed.

2. Is Displaying Stage and Process Level SLA customer configuration for App Studio?


Attached is an app with the various scenarios.

***Edited by Moderator: Pallavi to update platform capability tags***  



Pega Platform 8.4 Low-Code App Development Case Management Healthcare and Life Sciences Business Architect