Question
1
Replies
28
Views
Optum Technology
Posted: 3 months ago
Last activity: 3 months 1 week ago
Where do various SLAs display messages
Cases can have SLA's at various levels and presumably in this pecking order: Case, Stage, Process, Step. Questions:
1. From an App Studio perspective, I see SLA status displayed on step with an SLA. If there is a case SLA, then the case SLA status is displayed above the Step SLA. I do not see where the Stage or porcess SLA is displayed.
2. Is Displaying Stage and Process Level SLA customer configuration for App Studio?
Attached is an app with the various scenarios.
***Edited by Moderator: Pallavi to update platform capability tags***
Posted: 3 months ago
I have a case level SLA set and no other SLAs on stages or steps but the time remaining to complete the case or that is it past goal or deadline does not display anywhere in the AppStudio execution.