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 David DeCrescente (DaveD@Optum)
Optum Technology
Director
Optum Technology
US
DaveD@Optum Member since 2014 13 posts
Optum Technology
Posted: May 31, 2020
Last activity: June 15, 2020
Posted: 31 May 2020 8:16 EDT
Last activity: 15 Jun 2020 9:36 EDT
Closed

Where do various SLAs display messages

Cases can have SLA's at various levels and presumably in this pecking order: Case, Stage, Process, Step. Questions:

1. From an App Studio perspective, I see SLA status displayed on step with an SLA. If there is a case SLA, then the case SLA status is displayed above the Step SLA.  I do not see where the Stage or porcess SLA is displayed.

2. Is Displaying Stage and Process Level SLA customer configuration for App Studio?

 

Attached is an app with the various scenarios.

***Edited by Moderator: Pallavi to update platform capability tags***  

 

 

Pega Platform 8.4 Low-Code App Development Case Management Healthcare and Life Sciences Business Architect
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Posted: 1 year ago
Posted: 15 Jun 2020 9:36 EDT
David DeCrescente (DaveD@Optum)
Optum Technology
Director
Optum Technology
US

I have a case level SLA set and no other SLAs on stages or steps but the time remaining to complete the case or that is it past goal or deadline does not display anywhere in the AppStudio execution.

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