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Chunzhi Hong (Chunzhi_Hong)
PEGA
Consulting Manager, Pega Consulting
Pegasystems Inc.
JP
Chunzhi_Hong Member since 2013 138 posts
PEGA
Posted: July 18, 2019
Last activity: July 19, 2019
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Which logger class should be enabled for trouble shooting concurrent session issue?

Hi All,

In a multi-node environment users experience a sporadic error when switching access group.

Error message:" The current session is blocked, as the maximum number of active sessions for the current operator has been reached." There wasn't any security alert log, when this message appears.

To further troubleshoot the issue, I have tried all logger class under com.pega.pegarules.session.internal.presence.*, but no one generates meaningful debug logs.

Is there any logger class may help for troubleshooting concurrent session issues?

Many thanks in advance!

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