Question 2 Replies 107 Views × Close popover Chunzhi Hong (Chunzhi_Hong) PEGA Consulting Manager, Pega Consulting Pegasystems Inc. JP View Profile Send Message Chunzhi_Hong Member since 2013 138 posts PEGA Posted: July 18, 2019 Last activity: July 19, 2019 Posted: 18 Jul 2019 23:50 EDT Last activity: 19 Jul 2019 3:36 EDT Closed Which logger class should be enabled for trouble shooting concurrent session issue? Hi All, In a multi-node environment users experience a sporadic error when switching access group. Error message:" The current session is blocked, as the maximum number of active sessions for the current operator has been reached." There wasn't any security alert log, when this message appears. To further troubleshoot the issue, I have tried all logger class under com.pega.pegarules.session.internal.presence.*, but no one generates meaningful debug logs. Is there any logger class may help for troubleshooting concurrent session issues? Many thanks in advance! Data Integration System Administration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 19 Jul 2019 2:30 EDT × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to Chunzhi_Hong Hello, What default setting do you have? Can you check your DSS: prconfig/presence/maxsessions/operators/whitelist/default Or the prconfig file maybe: <env name="presence/maxsessions/operators/whitelist" value="OperatorID1,OperatorID2" /> Posted: 1 year ago Posted: 19 Jul 2019 3:35 EDT × Close popover Chunzhi Hong (Chunzhi_Hong) PEGA Consulting Manager, Pega Consulting Pegasystems Inc. JP View Profile Send Message Chunzhi_Hong PEGA replied to MarcLasserre_GCS Hi Marc, we don't have that DSS setting. Every user is restricted to only 1 concurrent session. There is nobody exempted from this restriction.