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Rashmi Raj (RashmiRaj)
Accenture
Associate Manager
Accenture
IN
RashmiRaj Member since 2013 33 posts
Accenture
Posted: June 17, 2016
Last activity: June 22, 2016
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While using 'ReassignToWorkbasket' from the flow, the PyID is missing. The 'pxInsName' appears as '!'

Hi,

I am trying to route my newly created case to a default workbasket. While using 'ReassignToWorkbasket' from the flow, the PyID is missing.

The 'pxInsName' appears as '!'. Hence the 'pzInsKey' also appears as 'ASSIGN_WORKBASKET !' (Please refer the screen shot attached).

Entries to the pc_assign_Workbasket is happening, but without the pyID

Any suggestions ?

Regards,

Rashmi

Message was edited by: Marissa Rogers - added category

Case Management
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