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 Rakesh kumar (Rakeshr7)
CTS

CTS
NL
Rakeshr7 Member since 2014 11 posts
CTS
Posted: August 8, 2017
Last activity: August 9, 2017
Posted: 8 Aug 2017 11:44 EDT
Last activity: 9 Aug 2017 10:43 EDT
Closed

White screen is getting displayed

White screen is getting displayed when logged in user portal through SSO initially. after refreshing the screen, able to see the user portal again. It is occurring intermittently for random users.

***Edited by Moderator, Maryrita: moved to Product Support from Applications***

***Edited by Moderator Marissa to update categories***

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Posted: 3 years ago
Posted: 9 Aug 2017 10:43 EDT
Bhuvana Mahalingam (mahab_GCS)
PEGA
Principal GCS Solutions Engineer
Pegasystems Inc.
US

Hi Rakesh


Collect two fiddler traces (from the moment you try to login) one for the working user and another for the non-working user and compare the differences.


If fiddler is not available, use network trace. 


Is this happening only with a particular browser (say IE 11) or any browser (Chrome/Firefox)?


Do you not see the issue if you directly log in to the application without SSO?


Thank you,


Bhuvana.