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naga venkata naveen (nagavenkatan5018)
Randstad

Randstad
US
nagavenkatan5018 Member since 2021 3 posts
Randstad
Posted: June 16, 2021
Last activity: June 17, 2021
Posted: 16 Jun 2021 16:07 EDT
Last activity: 17 Jun 2021 9:29 EDT
Solved

Why Broken Queue items are not getting requeued in Pega 7.1.8

I have a standard agent which runs for every 60 secs and the broken queue items are not getting re-queued on its own even when "Auto Queue Management" checkbox is checked on the standard agent.

Please note the standard agent class is inherited from System- Queue-DefaultEntry class and we have a separate table mapping.

What could be reasons for the broken items not being re-queued.

Appreciate your help. 

Thanks,

Naveen

 

***Edited by Moderator Kayla updated Platform Capability tags**

Pega Platform 7.1.8 Case Management System Administration