Why can't I raise a support request, I am not able to see create option in the portal?
Not able to see create option in My support portal. Find the attached screenshot.
Accepted Solution
Posted: 2 years ago
Posted: 2 years ago
Hi Amrita,
The below link may be useful for you.
Regards
Sibani Saidarsini
Hi Amrita,
These might be the few reasons, why you are not able to create a support request.
-You are not affiliated with a Pega Account or you are not an Authorized Account Contact?
Not to worry, you can contact your Support Contact Administrator to get it fixed.
The following article will guide you on locating the right contact-
How to check your Account Administrator details on My Support Portal
& additional options are discussed in the following post- https://pdn.pega.com/community/product-support/question/ho-do-i-create-create-support-request
Hope the information is helpful.
Thanks,