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DyanG412 Member since 2013 212 posts
Hawaii Medical Service Association
Posted: 3 years ago
Last activity: 3 years ago
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Why is the change case is forcing to route the case to initial stage rather than an alternate resolution stage?

I used approval utility to approve and reject a simple flow. When approves, moves to next stage, which is working as expected. But when rejected, i configured to chgange stage to an alternate stage and there it will send an email and resolve reject. However, once I save, one or other way the change stage flips to starting stage which is not a desired behavior.

Can someone help me, please?

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