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ericosman_GCS Member since 2005 6 posts
PEGA
Posted: February 13, 2015
Last activity: July 17, 2017
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why doesn't my SLA activity run ?

Hi. I copied one of the PegaSample flows into my own ruleset, and then made my own service rule and sla activity, and edited the assignment shape to refer to my service rule, but my sla activity never runs. In fact, I eventually see an error for my work on the work list that says "Error: Agent SLA Open" . Do I need some special privilege to be able to have my own SLA activity ?

Thanks. /Eric

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