Question
Why Pega Knowledge does not have the notification menu configured OOTB
Hello,
Pega Knowledge has the configuration for notification if appears as any other OOTB application under the Gear icon under notification setting.
But why the Bell notifications button and section is not present OOTB, inside the Knowledge Management module?
Thank you
Elie
***Edited by Moderator: Pallavi to update platform capability tags***
Thank you Evita_08
My question was more oriented functionally, why would an OOTB application not contain the bell notification gadget configured OOTB, especially that pega knowledge is all about interaction (pulse by default on the content) and interaction between Author, publisher, approver client etc......
Was there any specific reason why this was ommitted?
Regards
Elie
Hi Elie,
Which version of Pega and Pega KM are you using? The notification channel feature was introduced in Pega 7.3 onwards.
Hello Evita_08
We are using checking infinity 8.1 and the bell does not appear on the knowledge portal OOTB
But the notification configuration exists (when to receive and if we want to receive etc.....)
Regards,
Elie
Hi Elie,
This was consciously taken out of the portal during designing since notification of cases is not implemented. The notification that you are talking about is related to SLA's.
Hello Evita_08,
Why it was consciously removed and Pulse is kept, how will they be notified of a comment, or a task etc... ?! It cannot wrap my head around such a functional decision
One less point for Pega KM :(
Regards,
Elie
Hi Elie,
The notification link is present in the section pyNotificationDesktopGadget which is present in @baseclass. This is in Base platform PRPC.