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Abhishek_Mondal Member since 2012 7 posts
Infosys
Posted: 3 years ago
Last activity: 3 years 10 months ago
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Withdraw Cases.

Hi,

My requirement was to withdraw draft case after 30 days, to update the status.

The Procedure which i followed was :-

AGENT> ACTIVITY

1.Open the case using ID

2. Updated the status

3.Use the method OBJ-SET-TICKET to go to the flow.

4. Save the record.

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But the problem with this approch is that, if there is an already withdrawn case or currupt case, its throwing an exception. Its going to the flow but nevwe returning from the flow.

The Error is diffrent each time , depending on the case.

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Please provide some help on this.

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