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stevenh5 Member since 2014 5 posts
RuleTek
Posted: May 2, 2016
Last activity: May 3, 2016
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Word Merge Functionality Not Working

I am trying to use the Pega Word Merge functionality and cannot get it to work.  I have defined a word template rule in the primary class of the work object, I have included the field codes ({pega:reference .Country}) in the document, I have installed/reinstalled silverlight and the prpc prerequisites multiple times, I have tried adding the URL to the list of trusted websites in Internet Explorer 11, and I have tried running IE as an administrator.  Word merge simply refuses to take properties from the clipboard.  It does however, find the word template and open the document with the static text that was defined in the word template rule. 

The current version of Pega I am running is 7.1.7

Using Internet Explorer 11

Windows 7

Word 2010

Any help is appreciated

Thank you,

Steve

Pega Customer Service Data Integration
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