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Matt Kofler (MattK339)
CIBC

CIBC
CA
MattK339 Member since 2016 3 posts
CIBC
Posted: November 22, 2016
Last activity: November 24, 2016
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"Work Item Locked" issue caused by report definition?

Hello,

We've been working on an app lately that lets users approve docs via email. Unfortunately, an error cropped up where emails sent in to the app would return an error message email saying something like "Cannot approve by email. Work item is locked". We eventually found that the error, originating from pyProcessEmailRequest, would stop when we removed a custom report definition we created, which accesses a few of our properties used in the app. Is it plausible that the report definition might be locking the work item and causing our error? How might we fix our report so that it won't cause these issues?

Thanks,

Matt K

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