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SIVAjiTheBoss Member since 2013 13 posts
TCS
Posted: 3 years ago
Last activity: 2 years 1 month ago
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Work Level SLA's

Hi,

when we configure work level SLA for a case, the values of GoalTime and DeadLineTime is available in WorkPage.pxFlow(pzInternalProcessFlow).pxAssignDeadTime and WorkPage.pxFlow(pzInternalProcessFlow).pxAssignGoalTime properties which is un-exposed.

The question is at what point of time the exposed properties like WorkPage.pySLADeadline, WorkPage.pySLAGoal will be populated.

I am having a scenario where I need to show the GoalTime and DeadLine time in user worklist (configured at case level) and I am having multiple workpools in my application.

so the best possible design is to create a report on my base work class (from which all my workpool classes are descending) with "report on descendant class instances" checked, and embed it in the assign-worklist RD as a sub-report.

But the problem here is if I am including un-exposed columns (WorkPage.pxFlow(pzInternalProcessFlow).pxAssignDeadTime and WorkPage.pxFlow(pzInternalProcessFlow).pxAssignGoalTime) in the RD configured on base work class, it is not doing union of workpools.

So I thought, I can create an expression and populate the exposed properties WorkPage.pySLADeadline and WorkPage.pySLAGoal and use them in the base work RD.

The above said properties are neither holding work level SLA or assignment level SLA values by default and I am not sure at what point of time Pega uses these properties. I would appreciate if somebody throws a light on these queries.

Thanks,

Siva.

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