Work not listed in Workbasket/Queue when User Should see it
I am using Pega PRPC 7.20.
Occasionally I will have a user who gets assigned to a workbasket but when work is added to the basket, others can see it, but not that user (even though they are in the same access group, work group, workbaskets, roles, etc).
I have noticed this mostly occurs when the user was moved from one work group and set of workbaskets to a new one.
thanks for any help.
***Edited by Moderator: Lochan to update platform capability tags***