Question

1
Replies
2385
Views
ShruthiMukka_GCS Member since 2014 3 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 3 months ago
Closed
Solved

work object is not covered

Issue:


There is an error "Work object   SR-267177-1 is not covered by   SR-267177" when user search sub case " SR-267177-1" in smart search on top of portal.

And when User opens Main Case  SR-267177 there is no sub case in assignment list in Overview Tab.


But if they open the same sub case from work-basket then it gets opened.


Note: this issue is sporadic.

cover1.png

pxCoveredCount and pxCoveredCountOpen are 0 and -5 respectively.

cover2.png

pxCoveredInsKeys are empty.

Can anyone please shed light on this?

Case Management
Moderation Team has archived post
Share this page LinkedIn