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Siva Nagaraju Mundru (SivaMundru)
Jabil
Lead Solution Architect
Jabil
MY
SivaMundru Member since 2016 4 posts
Jabil
Posted: November 5, 2016
Last activity: November 21, 2016
Posted: 5 Nov 2016 0:32 EDT
Last activity: 21 Nov 2016 6:26 EST
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Work object resolved, but still emails are being sent.

Hi Every one,

We have around 8 case types under work pool and each has its own SLA. But only for one case type, though the case is resolved, still the service level emails are being sent. We have added a when condition in SLA and SLA activity to check whether work object is resolved or not. If not resolved then only it should send the emails. 

But unfortunately from the logs, we can see that emails are not sent from escalation activity. Some how customers are still receiving emails.

Is there any possibility of emails stuck in broken process or in scheduled queue and sending every week? Could you suggest on this. This is very urgent production issue, happening recently. Appriciate your help.

regards,

Siva

Low-Code App Development Case Management System Administration
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