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 Adurthi Satyanarayana (AdurthiS)
VISHNU INSTITUTE OF TECHNOLOGY

VISHNU INSTITUTE OF TECHNOLOGY
IN
AdurthiS Member since 2018 1 post
VISHNU INSTITUTE OF TECHNOLOGY
Posted: July 1, 2018
Last activity: July 25, 2018
Posted: 1 Jul 2018 7:24 EDT
Last activity: 25 Jul 2018 3:02 EDT
Closed

Work parties

A customer submits a service request online and must be added to the active case as an interested party what will it be AddParty flow action or AddWorkObjectParty

***Updated by moderator: Lochan to update platform capability***

Pega Customer Service Case Management
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Posted: 3 years ago
Posted: 1 Jul 2018 23:49 EDT
Mahesh Sawant (Mahesh_Sawant)
Capgemini
LSA
Capgemini
AU

Hi,


If the party which you want to add is not the operator in your system then just do the Property-set for the Party properties like below. It will create party for you  


.pyWorkParty(interested).pyWorkPartyUri = email Addresse 


.pyWorkParty(interested).pxPartyRole = role which you want to define to the party.    
Posted: 3 years ago
Posted: 25 Jul 2018 3:02 EDT
Gayatri Nistala (Gayatri)
incessant

incessant
IN

Hi


You can use addWorkObjectParty activity by passing necessary parameters like below:


  • PartyRole

  • PartyClass

  • PartyModel

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