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Konstantin Serditov (Konstantin Serditov)
PEGA

Pegasystems Inc.
Konstantin Serditov Member since 2016 3 posts
PEGA
Posted: October 11, 2018
Last activity: October 30, 2018
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Work Queue Calendar

Hi,

I'm trying to assign Calendar for a Robotic Work Queue.

https://community1.pega.com/sites/pdn.pega.com/files/help_v74/procomhelpmain.htm#data-/data-admin-/data-admin-workbasket/associating-calendar-with-wb-tsk.htm

I have created new Calendar instance and removed "Business" check box for Thursday (today):

Then I have assigned this Calendar for Work Queue where case is routed:

I have clicked Save on both items. However, I don't see any effect of this. New cases are still routed to AZWB queue as before and immediately available for robots for processing.

I also tried to switch type or queue from Robotic to Standard, but it doesn't help. New cases are still routed normally.

What I'm missing here? Should I restart application server to apply new calendar?

Should it work for Robotic queues or it is intended to work only for standard queues?

Thank you!

***Edited by Moderator: Pallavi to update platform capability tags***

Enterprise Application Development Dev/Designer Studio Case Management Robotic Process Automation
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