Question
Quest Diagnostics
US
Last activity: 25 Apr 2017 23:23 EDT
workbasket list incomplete when doing Bulk Action, Assigned to workbasket, transfer to workbasket
Steps to Reproduce:
Using IE 11
- Log into Case Manager Portal.
- Run Bulk Actions.
- In the Filter Properties, select "Assigned to WorkBasket" "is equal to" enter a filter value.
- click Filter Cases button
- select a case
- for select action choose Transfer Assignment
- for transfer to choose workbasket
- click in the workbasket dropdown selector
- only the first 50 workbaskets are shown (there are 492 workbaskets)
***Moderator Edit: Vidyaranjan | Updated SR details & tagged SR Exists***
Pegasystems Inc.
IN
Hi,
I find that Transfer is the flow action which is used to display the bulk transfer screen.
In this Transfer flow action- Action tab, there is an option ‘Disqualify this action from bulk processing?’.
This option should be unchecked to display all the available work items of that particular work basket/work list on Bulk transfer screen.
Please make this change and test the behaviour.
Regards,
Gowri
Quest Diagnostics
US
The 'Disqualify this action from bulk processing?’ checkbox was already not checked.
The issue is not that available work items are missing. The issue is that the destination - transfer to workbasket list is incomplete.
Phalanx Consultancy Limited
GB
I need to check how wb's are fetched for bulk transfer functionality (shouldn't be different) - but normally only the workbaskets having the same work group as the requestor performing the action would be displayed.
For e.g. If in your operator profile the work group is set to WG1, you might only see workbaskets on which the work group is also set as WG1.
However, if you want to retrieve more than 50 records at a time, you might have to look at the reporting rule used to change the number.