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TARUNJAGTAP Member since 2011 12 posts
Cognizant
Posted: 2 years ago
Last activity: 2 years 11 months ago
Closed

Workbaskets shown with regards to my default work group

Hi Team,

version: pega7.2

when working with 'Edit case type " as developer, when i try to route an assignment to work basket (work queue) we get the drop down option of workbaskets based on the default work group mentioned on my operator id. but as a developer shouldn't i be able to route the workbasket as appropriate. I am able to edit 'route to' directly in the flow rule and route to the correct workbasket. Once i edit the same in process flow, save and come back to the edit case type (life cycle tab) still it shows wrong workbasket, (not the one that i have routed to from the flow).

This isn;t a much important question, but then it shows 2 different workbaskets routed to (different in life cycle tab of the approve/reject shape and correct one in the flow rule)

I could change the default workgroup in my operator id and then log off and login back to see the correct workbasket mapped in case type.

REgards

Tarun

Case Management
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