RAVIKUMART-1 Member since 2010 6 posts
Virtusa Consulting Services Pvt. Ltd
Posted: 3 years ago
Last activity: 3 years 9 months ago

Workbasket,Worklist assignment access causing exceptions in agent processing

We have added assignment restriction for application users. The end user processing is fine but when a user is sending any items to system queues, the Pega ProCom agent 'Service Level Events' is throughing exceptions regarding authorization and the SLA escalation process is failing. We understand since ‘Service Level Events’ being a Standard Agent, it uses the access of operator who send the queue item. But is there any way to override this access to some other access group(having complete access) since we can’t provide the complete access to the users as per our application requirements?
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