Raghu Aitha (RaghuR)
BlueCross BlueShield of NC
Principal PEGA Developer
BlueCross BlueShield of NC
RaghuR Member since 2010 24 posts
BlueCross BlueShield of NC
Posted: September 16, 2019
Last activity: October 2, 2019
Posted: 16 Sep 2019 23:35 EDT
Last activity: 2 Oct 2019 0:25 EDT

A Workflow for any type of work


We are looking at to build "A Workflow" to replace company's manual work like

1) working from an email (system generated, coming from external parties, etc..)

2) Spread sheets (mostly errors from systems/applications, custom queries, etc..)

3) Images (Appeals, Claims, Faxes, etc..).

There are several business units and teams. Case workers can get work from multiple streams.

Each team has there own rules to segregate work and manage it. Some times people are shared within department based on the work load, how do we give business capability to move people around across different work?

What is the better way to implement this kind of requirement? Looking for ideas to manage people and work. How do we use of workgroups vs Workbasket's? one application vs multiple applications? and switching applications.

This will help company to replace small workflow tools.

Thank You

Pega Platform Case Management
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