I am using pega 7.1.6 version. I have a requirement to add a workgroup dropdown to the case manager/user portal and on selection of workgroup from the dropdown, cases related to the selected workgroup needs to be displayed under the URGENT WORK FOR (Workgroupname) section (that is pyUserWorkList). kindly let me know whether it can be achieved or not and if yes, how to do it ?
Thanks in Advance
***Updated by moderator: Lochan to update platform capability***
As explained by Bhavya, you can use that approach if the workgroup is null as the cases are getting created by agent then I would recommend set the workgroup when the case is getting created.
And regarding the table pr_index_operator_workgroups it holds the list of managers who have access to the work group, i.e. it maintains list of managers associated to the work groups. For more details check this rule pxWorkGroupManagers declare index rule.