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 sahul vetcha (Sahul)
Infosys
Technology Analyst
Infosys
IN
Sahul Member since 2017 13 posts
Infosys
Posted: July 25, 2018
Last activity: July 30, 2018
Posted: 25 Jul 2018 6:31 EDT
Last activity: 30 Jul 2018 0:42 EDT
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Workgroup dropdown in Case manager or user portal

Hi All,

I am using pega 7.1.6 version. I have a requirement to add a workgroup dropdown to the case manager/user portal and on selection of workgroup from the dropdown, cases related to the selected workgroup needs to be displayed under the URGENT WORK FOR (Workgroupname) section (that is pyUserWorkList). kindly let me know whether it can be achieved or not and if yes, how to do it ?

Thanks in Advance

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Posted: 2 years ago
Posted: 25 Jul 2018 9:52 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hello


 


Yes it can definitely be done.


Every case has a property "pyOrigUserWorkGroup" on work table which has the workgroup the case is created to. This property should be populated for each case.


When the user selects the value in Drop down, use that as a filter in RD which shows the list of cases in UI.


Hope this helps.


 


Regards


Bhavya
Posted: 2 years ago
Posted: 25 Jul 2018 13:09 EDT
sahul vetcha (Sahul)
Infosys
Technology Analyst
Infosys
IN

Hi Bhavya,


Thanks for your response. In our project cases will be created by Agent. For those cases pyOrigUserWorkGroup column value in work table is empty.


What is the use of pr_index_operator_workgroups table? Can this table be used to get distinct Workgroups from the work table?


Thanks,

Accepted Solution

Posted: 2 years ago
Posted: 25 Jul 2018 15:36 EDT
Naresh Chandra Anchuri (NareshAnchuri_Incess)
Coforge Technologies DPA

Coforge Technologies DPA
IN

Hi Sahul,


As explained by Bhavya, you can use that approach if the workgroup is null as the cases are getting created by agent then I would recommend set the workgroup when the case is getting created. 


And regarding the table pr_index_operator_workgroups it holds the list of managers who have access to the work group, i.e. it maintains list of managers associated to the work groups. For more details check this rule pxWorkGroupManagers declare index rule.


Thanks,


Naresh.