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shanmukh chejarla (shanmukhc7351)
Infosys ltd

Infosys ltd
shanmukhc7351 Member since 2014 14 posts
Infosys ltd
Posted: January 2, 2018
Last activity: January 3, 2018

worklink fragment is not working as expected

At the time of development when we click on the case id link in email, as the case is in same session we are able to see the case in review mode.

When ever the case is opened from Email in new session, it is not opening and it is asking for credentials and after providing credentials it is failing we are getting the below error.

Status fail
Message Authentication Failed.
Operator ID Unauthenticated or not available
Requestor ID none
Timestamp Tue Jan 02 09:49:05 EST 2018
Engine Version PegaRULES 7.10 ML8 (coreAssemblyCached_718_675)

Appreciate your early response on this.

Case Management
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