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Srikanth Gaddamanugu (Srikanth Gaddamanugu)
ANZ
Srikanth Gaddamanugu
ANZ
AU
Srikanth Gaddamanugu Member since 2017 8 posts
ANZ
Posted: March 11, 2021
Last activity: March 12, 2021
Posted: 11 Mar 2021 18:12 EST
Last activity: 12 Mar 2021 3:26 EST

Wrapup Interaction with cases API call

We are using CS 8.5 version . Is there a way that I can wrap up an interaction with cases  API call ?

 

or any framework FA which can do so that I can configure that in  Cases PUT API  call ?

 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Customer Service 8.5 Conversational Channels Case Management Financial Services Senior System Architect