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heitk Member since 2012 7 posts
PEGA
Posted: January 9, 2019
Last activity: January 17, 2019
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Writing ProgramRunID to IH - Outbound

We have a need to write the outbound program run id "PR-xxx" to interaction history to assist is subsequent de-duping of account level offers (7.31 implementation). The ProgramRunID is available while in the offer flow and can be written to IH via an update status shape, however, this results in a duplicate, unnecessary, IH record. Is the program run id available to the strategy (pre-offer flow execution) and if so how, so that this value can be written to IH when the initial "Pending" IH record is written?

I see other mesh posts along the same line but haven't seen a definitive answer.

Thanks Ken

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