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AvinashSCh Member since 2012 18 posts
MBRDI
Posted: July 19, 2019
Last activity: July 19, 2019
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Wrong popup data in customer service portal

There is customer service application that has integration with Aspect telephony system via ESB. Added popup functionality, when there is a call from customer in Aspect portal through HTTP long pooling mechanism; a popup is triggered in PEGA portal to display contract information based on phone number/caseID/Contract number.

Recently there is a production issue, once a customer called to aspect; popup is triggered with wrong contract data in PEGA portal. This issue is intermittent; checked from application code level perspective and not able to find the root cause as issue is not reproducible every time.

Can anyone, please suggest whether any such issue has happened in your application. what would be the fix for it. Thanks.

Pega version: CPM 7.1.3 on Pega 7.1.8

Pega Customer Service Low-Code App Development Dev/Designer Studio Data Integration
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