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 Veera Reddy Saddala (VeeraSaddala)
American Express Services Europe Ltd

American Express Services Europe Ltd
GB
VeeraSaddala Member since 2017 32 posts
American Express Services Europe Ltd
Posted: October 11, 2017
Last activity: October 16, 2018
Posted: 11 Oct 2017 7:42 EDT
Last activity: 16 Oct 2018 12:03 EDT
Closed
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You are attempting to invoke a deprecated menu control which is not supported in the Pega Mobility Cient.

Hello,

We have successfully upgraded our application from 6.3 SP1 to 7.3. We are getting below alert while clicking on the designer studio, operator id, launch menu etc. can you please advise what is the issue here and how to resolve this?

You are attempting to invoke a deprecated menu control which is not supported in the Pega Mobility Cient. Please contact your system administrator to have this fixed.

Thanks,

Veera

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System Administration Upgrades
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Posted: 4 years ago
Posted: 12 Oct 2017 2:02 EDT
Gisela Rodrigues (rodrg)
PEGA
Technical Lead, Global Client Support
Pegasystems Inc.
IN

Hello,


Could you try running the Upgrade show menu option on HTML5 Landing page and check?



Thanks,


Gisela
Posted: 4 years ago
Posted: 12 Oct 2017 4:17 EDT
Veera Reddy Saddala (VeeraSaddala)
American Express Services Europe Ltd

American Express Services Europe Ltd
GB

Hi Gisela,


Thanks for your reply. Can you please advise how to navigate to this screen?


Currently we are unable to click on the designer studio as well.


Thanks,


Veera
Posted: 4 years ago
Posted: 19 Oct 2017 6:49 EDT
Veera Reddy Saddala (VeeraSaddala)
American Express Services Europe Ltd

American Express Services Europe Ltd
GB

Hi Gisela,


I have changed my access group to default PegaRules:Administrator and now it is working fine. I can do post upgrade activities.


update:


When i clicked on the Upgrade 'Show Menu' an confirmation message shown. Once click on the OK button the system hangs i don't see any confirmation message.


Also still i could see the error alert on click of Designer studio ,Launch, application etc. Even i am unable to save as a rule to work on the post upgrade activities. attached the screen shot.


Thanks,


Veera

Accepted Solution

Posted: 4 years ago
Posted: 23 Oct 2017 9:56 EDT
Veera Reddy Saddala (VeeraSaddala)
American Express Services Europe Ltd

American Express Services Europe Ltd
GB

We found the root cause. Able to resolve this issue today. There was a rule pega_ui_harness_deferred type of static content Bundle copied into our application from ootb ruleset which was causing the issue. 


We did compare the rule and found that there are no changes. Then deleted the rule from our application ruleset.


Now we are able to click on any button/link!!

We'd prefer it if you saw us at our best.

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