Hello,

Are you running it via any different portal, if yes, Can you please check whether the access roles given to the operator fulfills the requirement to run it.

Hello,

When you say, it did not work, are you getting some error or results are not as per expectation. Could u elaborate more?

"it works on dev but did not work on sat", I am presuming "sat" as another environment.

Observe the differences if any, for access groups & roles for Dev & Sat.

I have the suspicion that there is some difference between both the environment. It could be possible that the operator in the not-working(Sat) is missing some access role.

Access group should have access roles which will have prodlevel(5)(or as per your environment which level you're facing the issue) to view report and others.

There is a difference in Open Rules, Modify Rules and Delete Rules values in one of the 'Access of role to object' rule.

Hope it resolves the issue at your end. Kindly notify by marking this reply as answered/helpful for larger Pega audience.

For Access manager details. refer- Access Manager - Getting started.

1)From both environment open the operator access group and the roles provided to it .

2)Now compare the access roles and privileges  provided to it then you can identify the root cause .

3)you can run the tracer as well to check the steps executed in both working and non-working scenarios .

Hope you got some insight into this how to troubleshoot the issue .

Thanks,

Arun