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varun keshri (varun keshri)
COGNIZANT TECHNOLOGY SOLUTIONS
Technology Architect
COGNIZANT TECHNOLOGY SOLUTIONS
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varun keshri Member since 2017 11 posts
COGNIZANT TECHNOLOGY SOLUTIONS
Posted: June 10, 2019
Last activity: June 25, 2019
Solved

You have lost the ability to make this change because a change elsewhere has taken precedence > > Pega 7.2.2 ( 2019)

The user is getting the following error when she is interacting with multiple customers. Say, she has open a case and left the case for more than 30 minutes while she is on another case, while she come back on first case and got this error message-

You have lost the ability to make this change because a change elsewhere has taken precedence over the change you made here.
Please click on the assignment again to continue.

and the minutes she clicks on Close. the Screens seems to freeze with the last account she was working on; and Only way to get close completely and go back in. Please advise,it's impacting application most of the time.

Low-Code App Development Case Management