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Naveen Regalla Member since 2013 17 posts
Datacom
Posted: 3 years ago
Last activity: 3 years 10 months ago
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Access Group for SLA Agent(Standard Type) in Pega-ProCom agents rule

Hi,

I have read in a help topic that we need to include Application Rulesets & versions in Access Group of Pega-ProCom Agents rule inorder to support SLA Agent. However the SLA agent is of type Standard which doesn't depend on Access Group to perform it's tasks.

Could you please let me know whether the information provided in the help is correct or not.

Hep Topic: Agent Schedule Data Instances --> Security Tab --> 2nd Note

Regards,

Naveen.

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