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AbdulO07 Member since 2014 5 posts
Marsh Pty Ltd
Posted: 5 years ago
Last activity: 4 years 10 months ago
Closed

PDN self study is not accessible

Hi Administrator,

For past 2 days I have been trying to open the PEGA academy self study site but it doesn't load. I usually connect after 7pm AEST.

I have tried to clear the cache and also tried in IE Edge, Firefox and chrome but am not able to connect.

After few attempts I have got this XML message as follows

 

<status><title>PegaRULES Request Status</title><constant>fail</constant><message>Unable to synchronize on requestor HD1285260AF008E2CC7F3EA2590C57652 within 120 seconds: (thisThread = TP-Processor163) (originally locked by = TP-Processor166) (finally locked by = TP-Processor166)</message><username>Unauthenticated or not available</username><requestorid>No ID available</requestorid><etierversion>PegaRULES 7.10 ML5 (coreAssemblyCached_715_230)</etierversion></status>

 

Please advise me how to resolve this issue.

 

Thanks and Regards,

Abdul.

 

 

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