Discussion 2 Replies 349 Views × Close popover James Yap (JAMESYAP) Amadeus Amadeus DE View Profile Send Message JAMESYAP Member since 2011 2 posts Amadeus Posted: October 30, 2015 Last activity: April 6, 2018 Posted: 30 Oct 2015 3:24 EDT Last activity: 6 Apr 2018 19:26 EDT Closed Preupgrade environment scanner - Unable to load platform XML Connection refused Hi, We've been trying to run the preupgrade environment scanner and kept getting the error "Unable to load platform XML Connection refused", right after entering the path to the config.properties file. The program didn't exit there but continue to ask to select a Application Server option and there were nothing to choose from. What XML platform is it trying to load? How can we fix this? Thanks **Moderation Team has archived post** This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post. System Administration Upgrades × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 5 years ago Posted: 30 Oct 2015 4:03 EDT × Close popover Sudharsan Raman (sudharsan) PEGA Principal Software Engineer - Customer Success Pegasystems Inc. IN View Profile Send Message sudharsan PEGA replied to JAMESYAP Scanner expects working internet connection to download the application server and operating system list. Please ensure that you are connected to internet and see whether any firewall blocks the program from connecing to internet Posted: 5 years ago Posted: 30 Oct 2015 4:11 EDT × Close popover James Yap (JAMESYAP) Amadeus Amadeus DE View Profile Send Message JAMESYAP Amadeus replied to JAMESYAP Any idea how is it connecting to the Internet, like protocol, port, etc.? All the machines I tried on have internet connection. It would be helpful if those information are readily available or even some sort of workaround. Thanks!