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DilipKMondal Member since 2012 14 posts
Cognizant Technology Solutions
Posted: 5 years ago
Last activity: 5 years 5 months ago
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PRPC SMA FREQUENT TIMEOUT ISSUE

PRPC SMA FREQUENT TIMEOUT ISSUE

 

Short Description - SMA gets timed out very frequently

 

Long Description -

This is one of the areas where almost all of our PEGA Developers have sought after a solution. They want the SMA Application to be available for a longer period of time during analysis and development. But the SMA Application generally gets timed out very frequently.

Test Scenario - SMA Time-Out

GENERAL

 

#

Scenario

Observation(s)

Time-out Frequency

Remarks

1

SMA on a single IE Instance

SMA is not affected.

30 Minutes

This behaviour is NORMAL

2

SMA on a single IE Instance with non-PRPC Nodes

SMA is not affected.

30 Minutes

This behaviour is NORMAL

3

2 IE Tabs - SMA + PRPC( SMA URL is Open/No Login  to Node+ Login to PRPC)

SMA is affected

< 2 Minutes

Developers are getting affected significantly

4

2 IE Tabs - SMA + PRPC( SMA URL is Open/Login  to Node+ Login to PRPC)

SMA is affected

< 2 Minutes

Developers are getting affected significantly

5

2 IE Tabs - SMA + PRPC( SMA URL is Open/Login  to Node+ No Login to PRPC)

SMA is not affected

30 Minutes

This behaviour is NORMAL

6

SMA is launched from PRPC Window

SMA is affected

< 2 Minutes

Developers are getting affected significantly

7

SMA is opened in a Private Browsing Session

SMA is not affected.

30 Minutes

This behaviour is NORMAL

8

2 IE Instances(Separate Session) - SMA in One + PRPC in another(user logged on)

SMA is affected

< 2 Minutes

Developers are getting affected significantly

9

2 IE Instances(Separate Session) - SMA in One +  PRPC in another(user NOT logged on)

SMA is not affected

30 Minutes

This behaviour is NORMAL

10

PRPC on FireFox(Logged on/Not Logged On) + SMA on IE( SMA is only IE Compatible)

SMA is not affected.

30 Minutes

This behaviour is NORMAL

 

Tests are conducted to see to validate any differences in behavior when users try to login as a developer user vs. end user

TEST WITH PEGA OOTB USER IDs:

 

#

Scenario

Test IDs for PRPC Login

Observation(s)

1

2 IE Tabs - SMA + PRPC( SMA URL is Open/No Login  to Node+ Login to PRPC)

Administrator@pega.com

PortalUser@pega.com

PegaCTIDeveloper

SMA is affected

2

2 IE Tabs - SMA + PRPC( SMA URL is Open/Login  to Node+ Login to PRPC)

Administrator@pega.com

PortalUser@pega.com

PegaCTIDeveloper

SMA is affected

3

SMA is launched from PRPC Window

Administrator@pega.com

PortalUser@pega.com

PegaCTIDeveloper

SMA is affected

4

2 IE Instances(Separate Session) - SMA in One + PRPC in another(user logged on)

Administrator@pega.com

PortalUser@pega.com

PegaCTIDeveloper

SMA is affected

 

TEST WITH CUSTOM USER IDs (OMNI)

 

#

Scenario

Test IDs for PRPC Login

Observation(s)

1

2 IE Tabs - SMA + PRPC( SMA URL is Open/No Login  to Node+ Login to PRPC)

Test_User1

SMA is affected

2

2 IE Tabs - SMA + PRPC( SMA URL is Open/Login  to Node+ Login to PRPC)

Test_User1

SMA is affected

3

SMA is launched from PRPC Window

Test_User1

SMA is affected

4

2 IE Instances(Separate Session) - SMA in One + PRPC in another(user logged on)

Test_User1

SMA is affected

 

Root Cause Analysis:

  • This issue is replicated in all the environments irrespective of the types (Dev, QA, UAT, STG and Prod). SMA and PRPC are showing the issues when together.
  • SMA is set to time-out after 30 mins.
  • Users trying to login on a PRPC node on the same browser new session (separate window or same window another tab) disrupt the existing PRPC Cookie and killing the existing SMA session.
  • When we are using IE and logoff of a PRPC session it clears all http headers for security for all IE processes sharing the session.

 

Suggested Solution(s):

Please use the SMA Application as per the following Scenario(s):

  • SMA on a single IE Instance
  • SMA on a single IE Instance with non-PRPC Nodes
  • 2 IE Tabs - SMA + PRPC( SMA URL is Open/Login  to Node+ No Login to PRPC)
  • SMA is opened in a Private Browsing Session
  • 2 IE Instances(Separate Session) - SMA in One +  PRPC in another(user NOT logged on)
  • PRPC on Firefox(Logged on/Not Logged On) + SMA on IE( SMA is only IE Compatible)

 

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