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Posted: April 21, 2016
Last activity: April 25, 2016
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what is the difference between default urgency and Initial urgency
while defining an SLA if the default urgency is 25. Initial urgency is 10. Goal is 8h and urgency is 10. What would be the value of urgency at the end of 8h?
SLA is triggered: urgency value (25) + SLA initial urgency (10) = updated urgency value (35)
8 Goal is missed: urgency value (35) + value to add to urgency if Goal missed (10) = updated urgency value (45)
eddie