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nirmalad Member since 2016 5 posts
Ignis software technologies
Posted: 4 years ago
Last activity: 4 years 4 months ago
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what is the difference between default urgency and Initial urgency

while defining an SLA if the default urgency is 25. Initial urgency is 10. Goal is 8h and urgency is 10. What would be the value of urgency at the end of 8h?

 

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