Discussion

3
Replies
7577
Views
nirmala dasari (nirmalad)
Ignis software technologies
team lead
Ignis software technologies
IN
nirmalad Member since 2016 5 posts
Ignis software technologies
Posted: April 21, 2016
Last activity: April 25, 2016
Posted: 21 Apr 2016 13:47 EDT
Last activity: 25 Apr 2016 2:28 EDT
Closed

what is the difference between default urgency and Initial urgency

while defining an SLA if the default urgency is 25. Initial urgency is 10. Goal is 8h and urgency is 10. What would be the value of urgency at the end of 8h?

 

Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion.