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nirmala dasari (nirmalad)
Ignis software technologies
team lead
Ignis software technologies
IN
nirmalad Member since 2016 5 posts
Ignis software technologies
Posted: April 21, 2016
Last activity: April 25, 2016
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what is the difference between default urgency and Initial urgency

while defining an SLA if the default urgency is 25. Initial urgency is 10. Goal is 8h and urgency is 10. What would be the value of urgency at the end of 8h?

 

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