1. After you enable the appropriate access groups for offline access, you need to confirm the access groups are offline enabled. In the Mobile channel interface, on the Configuration tab, under Offline access, select the Access groups have been configured to allow offline use of this mobile app checkbox as shown in the attached image.
2. Before you enable a case type for offline processing, confirm that the case type uses the starting flow pyStartCase to initialize processing and instantiate cases in a stage-based case life cycle.