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Steve Heydendahl (stevenh5)
RuleTek
Senior System Architect
RuleTek
US
stevenh5 Member since 2014 5 posts
RuleTek
Posted: May 23, 2016
Last activity: May 26, 2016
Posted: 23 May 2016 9:45 EDT
Last activity: 26 May 2016 16:01 EDT
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Agent Access Group Not Updating

Hi All,

I have recently tried to create a new access group for my agent and update it to use that but its not working.  I added my new access group to the security tab in the Rule-Agent-Queue instance.  I deleted the old instances of this agent from the Data-Agent-Queue class and waited for the agents to refresh. The access group shows up correctly in the agent rule, however when I post the access group to the logs or look at the SMA I can still see the agents are running under the old access group.  I am using Pega 7.1.9

Any help is appreciated,

Thanks

Case Management Security System Administration
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