Question
Agent Access Group Not Updating
Hi All,
I have recently tried to create a new access group for my agent and update it to use that but its not working. I added my new access group to the security tab in the Rule-Agent-Queue instance. I deleted the old instances of this agent from the Data-Agent-Queue class and waited for the agents to refresh. The access group shows up correctly in the agent rule, however when I post the access group to the logs or look at the SMA I can still see the agents are running under the old access group. I am using Pega 7.1.9
Any help is appreciated,
Thanks
Hello Steven,
Did you verify whether there were any tasks queued up for the agent prior making the change of access group of the agent. Kindly restart the server instance and trace the agent remotely and share the remote tracer captured and screen shot of the security tab of an agent.