in our solution we utilize a combination of Calendar rules and @(Pega-RULES:BusinessCalendar).differenceBetweenDateTimes() function to calculate and show on a GUI how much time an operator has left to work a Case expressed in business hours instead of total difference including non-business days. As an additional requirement, the customer asked not to consider the whole 9.00 - 18.00 time lapse as business hours and to split the business day in two parts (9.00 - 13.00 and 14.00 - 18.00) to account for lunch break.
Referring to this post:
we told the customer that the OOTB Calendar rule does not support this configuration but that the same request was made by other customers / system integrators on the Collabation Center and this has resulted in the creation of an enhancement request (ID is missing in the linked post).
We would like to know:
Is this enhancement request in pipeline for a specific future release with an estimated due date or has it been not yet scheduled?
Is there any alternative solution that could use a set of OOTB rules and functions and does not require the implementation of completely custom Java functions?