Commonwealth Bank of Australia
Pega Developer
Commonwealth Bank of Australia
NAVAKANTHM Member since 2015 7 posts
Commonwealth Bank of Australia
Posted: November 11, 2020
Last activity: November 23, 2020
Posted: 11 Nov 2020 17:07 EST
Last activity: 23 Nov 2020 4:08 EST

ADM model learning two times for a single response.

Hi Team,

We are facing an issue in ADM model learning. We have an existing model learning with channel and direction context and location as predictor. Recently I have created a new ADM model instance with Location, Channel and direction as context and no location predictor. We want to use propensity value from old model and new model should only learn from customer interactions. After adding these changes, when we get a response back for an interaction, old model is learning twice and new model is learning correctly and working fine. I have reverted back my changes and old model is learning correctly. Any idea, why is this behaviour for location as context. PFA of screenshots taken for this issue.

Thanks in advance.

Pega Marketing 8.4 Decision Management Financial Services Decisioning Consultant